Shipping Policy
At DISAMCATH, we’re thrilled to offer worldwide shipping to bring our products to your doorstep. Please take note of the following essential shipping details:
General Shipping Details:
- All items are typically shipped within 2-3 business days from the date of purchase unless otherwise specified.
- Order cancellations can only be accommodated within 30 minutes of placing an order.
- Once your order is shipped, you will receive a tracking number. Please allow 24-48 hours for tracking information to update.
- Kindly note that our shipping fees are non-refundable.
- Business Days are Monday-Friday (excluding Saturdays, Sundays, and Holidays).
United States – 48 Contiguous States:
- Standard Shipping: 3-7 business days.
- Flat fee of $6.99.
- Free shipping for orders totaling $200 and above.
- Express Shipping: 3-4 business days.
- $8.99 for orders totaling $200 and above.
- $19.99 for orders below $200.
- United States – Hawaii and Alaska:
- Standard Shipping: 3-10 business days.
- Flat fee of $6.99.
- Free shipping for orders totaling $300 and above.
- No Express Shipping available.
- Standard Shipping: 3-10 business days.
- International Shipping:
- Shipping rates for international orders are calculated during the checkout process.
- Delivery typically takes 3-20 business days after the processing period.
- Please note that Express Shipping is not available for international orders.
- Custom Charges:
- DISAMCATH cannot be held responsible for any duties and taxes imposed by customs in your country related to your shipment.
Important Information Regarding Pre-Order Items
Kindly take note that all pre-order items feature a specified ship date within the product description. If your order includes any “Pre-order” or “Back-order” items, please be aware that we will ship your entire order together with these items once they become available.
If you wish to receive your “in-stock” items promptly, we recommend placing a separate order for them. Your satisfaction is our priority, and we want to ensure you receive your items in the most convenient manner possible.
Refused Deliveries
Should a delivery be refused, the associated expenses will include the original shipping cost and the cost of return shipping. In instances of a refused delivery, please be aware that your refund will be subject to deductions, encompassing the total delivery cost, return shipping expenses, and a 50% restocking fee.
Responsibility for Package Receipt and Returns
Please be advised that once our system confirms the delivery or signature for your package, we cannot be held responsible for any further issues. Additionally, in the event of a lost package during the return process, we cannot accept liability.
We aim to provide you with the best possible shopping experience. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.
Thank you for choosing DISAMCATH for your shopping needs. We look forward to serving you worldwide.
Contact Information: customerservice@disamcath.com.
Refund Policy
At DISAMCATH, your satisfaction is our utmost priority. If, for any reason, you find yourself less than completely satisfied with your purchase, we are delighted to assist you with a return. Please review the following guidelines and instructions for a seamless return process:
Return Eligibility:
- You can initiate a return within 1-5 business days after receiving your original order by mail.
- To be eligible for a return, merchandise must be in a saleable condition, accompanied by the original tags, and include proof of purchase.
Return Process:
- Ensure the merchandise meets the eligibility criteria stated above.
- Package your items securely for mailing.
- Send the items back via mail within 1-5 business days of receiving the products. Please note that the buyer is responsible for covering all return shipping fees, except in cases of damaged items.
Initiating Your Return:
To start the return process, kindly contact us at returns@disamcath.com. We are here to assist you throughout the return procedure.
Processing Time:
Please allow our dedicated team at least 5 business days to efficiently process your return. We appreciate your patience and cooperation in this regard.
We are committed to ensuring your shopping experience with us remains enjoyable. Our aim is to provide you with the best possible service and to help you find the perfect item that suits your needs.
Thank you for choosing DISAMCATH.
Contact Information: returns@disamcath.com
