How long does it take to process and ship an order?
For detailed information on order processing and shipping times, please refer to our Shipping Policy.
How do I return/exchange?
To learn about our return and exchange procedures, kindly visit our Return Policy.
How do I contact DISAMCATH?
You can reach us through the following contact points:
- General Enquiries: info@disamcath.com
- Order Enquiries: customerservice@disamcath.com
- Returns: returns@disamcath.com
- Press & Events: admin@disamcath.com
- Business/Wholesale Inquiries: admin@disamcath.com
I have not received my order?
If you have not received your order, even after contacting your local postal service (USPS, FedEx, DHL, or CANADA POST), please feel free to contact our dedicated support team at customerservice@disamcath.com. One of our representatives will be delighted to assist you.
How do I cancel an order?
To cancel an order, please contact us at customerservice@disamcath.com within 30 minutes of placing the order.
Something is wrong with my order?
If there is an issue with your order, please contact customerservice@disamcath.com and include your order number along with your concerns. Our team will promptly assist you.
Does DISAMCATH make custom orders?
We do not offer customization of our items; they are shipped as they are. Additionally, we do not sell fabric.
Do we have a physical store?
Unfortunately, we do not have a physical store; all transactions are conducted online through our website.
Signed up for the newsletter and didn't receive a code.
When you sign up for our newsletter, you will receive a confirmation email. After confirming your subscription, you will receive another email containing your coupon code. If you do not see it immediately, please check your junk/spam folder. You can also attempt to subscribe again, ensuring your email address is entered correctly. For further assistance, please contact us at info@disamcath.com, and we will be happy to assist you.
I ordered a pre-order item, when will it ship?
Pre-order items have their shipping date specified in the product description. If your order includes a pre-order item, all items will ship together on the dispatch day of the pre-order item. Should you wish to split the order, please note that additional shipping costs may apply.
I need my order by a specific date.
If you require your order by a particular date, we recommend contacting us at info@disamcath.com before placing your order to confirm the feasibility of receiving the item on time.
I can't log into my account.
If you are experiencing difficulties logging into your account, it’s possible you haven’t created one yet. Please email us at customerservice@disamcath.com, and our team will be happy to assist you.
Custom charges
For international shipments, please be aware that duties and taxes imposed by the importing country’s government may apply. These charges vary between countries and are the responsibility of the recipient.
